Delivery & Returns

Delivery issues…

We expect your order to be delivered as stated, but as we use a third party courier we cannot guarantee it. We have found our delivery partner to be very reliable but if a parcel goes astray we will do everything we can to help track it down but Peck and Strong cannot be held responsible for delays. Any special delivery requests will be passed on to the courier. Orders placed on a Friday or over the weekend will be processed on the following Monday. Deliveries are not available on a weekend or Bank Holidays.

Bake availability and substitution

In the event of any supply difficulties or out of stock products, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Not happy?

If your bake is a bit damaged, but still looks edible, we can assure you its fine to enjoy – to save it going to waste, but we’ll still send you another. Reach us by email at  or call us on 01363 775004

If your box is missing anything, please get in touch with our team with your order number and we will be able to get this sorted for you as soon as possible. Reach us by email at  or call us on 01363 775004

Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product type and best before date when reporting any problem.  We must be notified within 24 hours of delivery to be considered for refund.

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